ssdrs3.layerip.com – web server issue
Please read this information carefully.
It appeared that the recent problems with ssdrs3.layerip.com server were caused by in-depth dependency issues between CloudLinux core and other server software components.
To our regret, CloudLinux team was not able to resolve this or at least to find a cause of the issue and in such situation the only way to restore the access to your sites is to transfer accounts to other operational server.
Reseller accounts beginning with ‘a’ – ‘f’ were transferred to the following server:
- Hostname / mail server: ssdrs4.layerip.com
- IP: 220.127.116.11
Reseller accounts beginning with ‘g’ – ‘z’ will be transferred to a different server:
- Hostname / mail server: ssdrs5.layerip.com
- IP: 18.104.22.168
For those using dedicated IP address: all accounts are transferred to the main shared IP for now (mentioned above). Dedicated IP addresses will be assigned after the transfer and emailed to your contact address.
For those using private nameservers: your new private nameservers will be emailed to you after the transfer.
All domains using our default nameservers or your private nameservers will be repointed to the new server automatically. If you use third-party nameservers, a domain should be repointed to the new server via ‘A’ record mentioned above.
The status of transfer can be found in the comments below.
Due to numerous complaints regarding the performance of the new server, all reseller accounts that were previously transferred from ssdrs3 to ssdrs4 will be re-transferred to the brand-new, clean server: ssdrs5